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A company’s general counsel is expected to manage the organization’s legal affairs with an eye to cost as well as outcome. For an attorney in private practice who represents one or more businesses, ensuring that the company receives sufficient value for the fees paid for the legal service represents a critical, but difficult, aspect of the relationship with that client.
Unfortunately, determining the client’s view of the value of legal service represents a challenge that many attorneys fail to appreciate or to fully meet. This is true for attorneys who work as in-house attorneys for companies (as general counsel, chief legal officer or in another position) as well as attorneys in law firms that represent business clients. In addition, the value of the service touches many aspects of how counsel works with and provides service to the client, rendering the effort even more difficult.